A Schedule or Session Isn't Showing
First decide whether the missing item is the recurring schedule, a generated session, or a booking option. Each has different settings.
If a schedule or session is missing for staff
Section titled “If a schedule or session is missing for staff”- Open Schedules and check whether the schedule is active.
- Confirm its Effective Date and End Date include the date you expect. The effective date is included; the end date is not.
- Check that the schedule has an entry for the correct day and time, and that you selected Save in the timetable editor.
- If you recently changed the schedule template, sync it so future sessions reflect the update.
- Check whether the session date is in the past or appears in a different date view.
Changing the schedule does not automatically update every already-generated session. Before syncing, review the confirmation for any future bookings that may be affected.
View Current Schedule is a combined weekly view of live sessions. To check a specific date against schedule date ranges, use the calendar or booking view too. If the class is missing from the schedule editor’s choices, check its Program Eligibility assignments and the editor’s Program Filter.
If a member cannot see a session to book
Section titled “If a member cannot see a session to book”- Confirm that bookings are enabled for the session.
- Check the member booking window under Settings → Bookings.
- Confirm that the session has available booking capacity.
- Check the class’s program and any restrictions that apply to the member.
- If the person is booking a trial, check trial booking availability and the trial booking window separately.
- Check same-day booking rules and closed days that block that booking type.
- If the session is hidden in the calendar, check its program layer and the member’s active program enrolment and level. Calendar session visibility is not the same as booking eligibility.
The staff schedule and the member booking list do not necessarily show the same sessions. A session can exist but not be available for booking.