Send a Message to a Member

Send a message from a member’s profile when you want the conversation tied to that specific person, without searching for them from the main Inbox.

Before you start

The Communications Hub feature must be enabled. Your role needs access to the member profile and View Messages to open the Messages tab, and Manage Messages to compose and send.

Make sure the member, or one of their contacts, has at least one contact method you can use, an email address for email, or a phone number for SMS. SMS also depends on the school’s messaging setup and availability. If SMS is unavailable or suspended, use email or ask a school administrator to review the messaging settings.

Send a message

1. Open the member from the Members list.
2. Click the Messages tab.
3. Click Compose.
4. In the recipient selector, choose the member’s or a linked contact’s email address or phone number. You can also type an email address or phone number and press Enter.
5. Click Templates if you want to start from a saved template, or write the message from scratch.
6. Enter a Subject when sending email. The subject field is not needed for SMS.
7. Write your message in the content editor.
8. Optionally, set Send at to schedule the message. The date and time use the school’s time zone; leave the field blank to send immediately.
9. Click Send (or Schedule, if you set a send time).

The conversation appears both on this member’s Messages tab and in the school-wide Inbox.

Tip

Type {{ in the subject or content editor to insert a placeholder, like the member’s first name. See Message Placeholders for the full list.

The Receive Communications contact setting does not prevent you from selecting that contact for this individual message. It is used when linked contacts are included in program or group broadcasts; those broadcasts include contacts whose Receive Communications or Can Manage setting is on. A member-scoped message is not a broadcast.

Next steps

Member messages overview See everything you can do from a member's Messages tab.

Add a contact who should receive messages Give a member's guardian or emergency contact their own contact details.

Create a template Save time on messages you send often.

Send a broadcast Message a whole program or group instead of one member.