Edit a Subscription

Edit a subscription when the member’s billing details change.

What you can change

Depending on the subscription, you can update:

• the saved payment method and payment type
• the admin fees used for this subscription
• the next payment date, when the price type supports it
• the end date, for price types that use one

The edit form does not let you change the subscription’s billing plan, price, or amount. Those details come from the price selected when the subscription was created.

Edit a subscription

1. Open the member from the Members list.
2. Click Billing, then Subscriptions.
3. Open the subscription.
4. Click Edit.
5. Update the fields you need.
6. Click Save.

Important rules

• You can change or remove the attached payment method.
• The Next Payment Date field appears only for ongoing prices and per-session prices billed by cycle.
• The End Date field appears for scholarship, paid-in-full, and fixed-term prices. It may be blank if the subscription has not ended yet.
• Archived and cancelled subscriptions cannot be edited.

Note

If you remove the payment method, the subscription can stay on file. It simply will not have an attached method for automatic collection.

Tip

If the member is switching to a different payer, add the new payer’s payment method and select it on the subscription.

Next steps

Extend a fixed-term subscription Add more time to a fixed term.

Cancel a subscription Stop future charges for this subscription.

Retry a failed payment Try collecting a missed payment again.

View payment history See past payments for this subscription.