Disputed Payments Report

Disputed Payments lists charge records in one of Kanri’s dispute-related statuses: open, won, lost, or warning. Its table shows the invoice reference, member, amount, dispute reason, status, and response deadline when available. A dispute generally means a charge has been challenged or flagged, but this report does not replace the payment provider’s dispute process or its deadlines.

Review a dispute

1. Review the response deadline and dispute reason shown in the row.
2. Open the invoice and member records to confirm the amount and transaction context.
3. Use your payment provider’s account and your school’s process to review the dispute, supply evidence, and track deadlines.
4. Return to Kanri to review the charge’s updated status.

The report includes more than open disputes: a won or lost status is a record of an outcome, while warning identifies a separate dispute-related state. Do not infer the response deadline or evidence requirements from the status label. Check the provider’s instructions promptly.

For general charge records and CSV export, see Payments.