Booking Settings
Booking settings apply school-wide. They work alongside each session’s booking options and capacity. You need Manage Settings and a plan with the Bookings feature. Open Settings → Bookings to change them.
Set advance booking rules
Section titled “Set advance booking rules”Set separate booking windows for members and trial bookings. Each window must be between 1 and 60 days.
- Member Booking Window controls how far ahead a member can reserve a session.
- Trial Booking Window controls how far ahead a prospective member can book a trial.
- Allow Same-Day Member Bookings and Allow Same-Day Trial Bookings decide whether those groups may book on the day of a session.
For example, set the member window to 14 days and the trial window to 7 days if members plan ahead but you want to limit how far ahead trial visitors can reserve. Same-day booking is a separate choice.
If you enter addresses under Lead Page Booking Notification Email, those people receive an email when a trial is booked through your public lead page. Separate multiple addresses with commas. Leave the field blank to disable these notifications.
Send booking reminders
Section titled “Send booking reminders”Turn on Send Booking Reminder Emails and choose how many hours before the session to send the reminder. The setting accepts 1 to 72 hours. For example, enter 24 to send reminders one day before the session.
Let members cancel or reschedule
Section titled “Let members cancel or reschedule”Turn on Allow Members to Cancel/Reschedule Their Own Bookings, then set the Change Window in hours before the session. The value can be 0 to 168. A value of 0 allows changes until the session starts; a value of 24 closes self-service changes one day before.
You can also turn on Allow Members to Book Again After a Missed Trial if your school permits another trial booking after a missed trial.
Save and check the result
Section titled “Save and check the result”Each settings card saves separately. After saving, test the member or trial booking flow you use. If a session is still unavailable, check its own booking settings and capacity in Schedules.