Cancel a Booking
Cancel a booking when the member no longer plans to attend. The booking stays in history with a cancelled status. Use No-show if the member kept the booking but did not attend.
Cancel from the member profile
Section titled “Cancel from the member profile”- Open Members and select the member.
- Open Bookings.
- Find and select the booking.
- Choose the cancellation action, optionally enter a reason of up to 500 characters, and confirm.
Members may also manage their own bookings from their signed-in account, depending on the booking rules set by the school.
Self-service cancellation requires the school’s booking changes setting and must be within its change cutoff. Staff with permission to manage bookings can cancel outside that cutoff, including past bookings to correct mistakes.
Cancellation frees the booked spot and requests a cancellation email. It does not delete an attendance record already recorded for that visit or reverse session billing. Review those separately if you are correcting a mistake.
Check before cancelling
Section titled “Check before cancelling”Confirm the class date and time so you do not cancel the wrong reservation. If the member wants to attend another session, create a replacement booking or reschedule the booking.