Retry a Failed Payment

Retry a payment when a subscription payment has failed and you want to charge again right away.

Before you start

Make sure:

1. the payment you are looking at has failed, or you have reviewed the dispute status and decided a retry is appropriate
2. the subscription has an attached payment method

Retry a failed payment

1. Open the member from the Members list.
2. Click Billing, then Subscriptions.
3. Open the subscription.
4. Open the failed payment in the payment history.
5. Click Retry.
6. Confirm the retry.

Kanri creates a new charge attempt and charges the attached payment method immediately.

Note

Retry uses the payment method currently attached to the subscription.

Kanri may also show Retry for a subscription payment whose latest charge is Dispute Open or Dispute Lost. Before retrying a disputed charge, review Disputed Payments and confirm that another attempt is appropriate.

Caution

If the subscription does not have a payment method attached, you cannot retry the charge. Add a payment method first, then try again.

Next steps

Add a payment method Save a card or bank account.

Edit the subscription Change billing details or timing.

View payment history See past payments for this subscription.

Read failed payment troubleshooting Fix common payment collection problems.