Session Credits

Session credits are prepaid visits attached to a member’s Session Block subscription. They are not a general member balance and do not apply to a Per Session subscription.

Review a credit balance

1. Open the member’s subscription.
2. Confirm that its price type is Session Block.
3. Find Session Credits to review the credit blocks, remaining sessions, expiry dates, and usage history.

Each credit block records its total sessions and remaining sessions. For example, a 10-session block with 3 visits used should show 7 remaining.

When attendance uses a credit

When staff record attendance, Bill Session Usage controls whether that attendance is billed against an eligible subscription. For a Session Block subscription, Kanri deducts an available, unexpired credit and uses the oldest eligible block first. A block with no remaining sessions or an expired block is not available for attendance deduction.

Per-session billing is different: attendance creates usage for that subscription, which is billed immediately or in a cycle according to the price settings. See Billing Plans for the difference between session blocks and per-session pricing.

Grant a session block

1. Open the member’s active or pending session-block subscription.
2. Select the grant icon in the Session Credits area. The form is titled Grant Credits.
3. Enter the number of sessions to grant.
4. Optionally enter an Expiry Date. The grant form does not include a notes field. An expired block is not available for attendance deduction.
5. Select Grant Credits, then confirm the new block appears in the credit list.

For example, enter 10 to grant a 10-session block. Check that the selected subscription is the one the member will use for attendance.

Adjust a credit block

Use an adjustment when you need to correct one specific block:

1. Open the session block in the subscription’s Session Credits area.
2. Select the edit action.
3. Enter a positive number to add sessions or a negative number to remove them.
4. Enter a Reason for the adjustment, then save.

Kanri will not let you reduce a block below zero remaining sessions. For example, enter 5 to grant five sessions or -2 to remove two unused sessions.

Revoke credits across the subscription

Use Revoke Credits when you need to remove unused credits across blocks and do not need to choose an individual block. Enter Sessions To Revoke and a Reason. Kanri removes them from the oldest blocks first and does not allow revoking more than the remaining balance.

Review the credit and usage history after making a change. Credit adjustments do not refund an invoice; manage any money returned separately through the invoice’s charge history.

See Add Attendance Manually and Subscriptions.