View Payment History

Use payment history to review what has happened on a subscription.

What this page shows

The subscription payment list shows scheduled billing records, not necessarily completed payment attempts:

• Upcoming means the scheduled payment has not yet been invoiced.
• Invoiced means Kanri created an invoice for the scheduled payment; it does not mean payment succeeded.
• Cancelled means the scheduled payment was cancelled before invoicing.

Open an Invoiced scheduled payment to review its invoice and charge attempts. Use the invoice’s Charges section to determine whether an attempt is processing, succeeded, failed, or disputed. Cancelled schedule records are not charge attempts.

Open a subscription’s payment history

1. Open the member from the Members list.
2. Click Billing, then Subscriptions.
3. Open the subscription.
4. Review the payments section.
5. Open a payment to see more detail.

Payment statuses you may see

Status	Meaning
Upcoming	Scheduled but not yet invoiced.
Invoiced	An invoice was created for this scheduled payment. Check its charge history for the payment result.
Cancelled	The scheduled payment was cancelled before invoicing.

Charge statuses are shown on the linked invoice or its Charges section. They include Open, Processing, Success, Failure, Dispute Open, Dispute Won, Dispute Lost, and Dispute Warning.

Use payment history to answer common questions

Payment history can help you check:

1. when the next payment is due
2. whether the last payment succeeded
3. whether a failed payment should be retried
4. whether a member needs billing follow-up

Tip

If you see a failed payment and the subscription still has a valid payment method, use Retry Failed Payment.

Next steps

Retry a failed payment Try collecting a missed payment again.

Edit the subscription Change billing details or timing.

Cancel the subscription Stop future charges for this subscription.

View payment reports Review payments collected across your school.