Failing Subscriptions Report

Failing Subscriptions lists subscriptions whose latest invoiced scheduled payment has a failed charge, while the subscription itself is still current. The report does not mean every subscription with an old failed charge is currently failing: the failed charge must be for that subscription’s latest invoiced payment.

Review and follow up

1. Open the member and subscription to confirm the plan and current status.
2. Review the latest invoice and charge details to understand what failed.
3. Follow your school’s process for contacting the member or updating their payment method.
4. Recheck the subscription and subsequent payment status before considering the issue resolved.

This report does not provide a bulk cancellation action or prescribe how long to wait before cancelling. Do not cancel a subscription solely because it appears here; use the billing record and your school’s policy to decide the next step. For all subscription records, see Subscriptions.