Can't Add or Invite a Staff Member

You need the Manage Roles permission to add staff. If the Add Staff option is missing, ask a school owner or an administrator who can manage roles to review your access.

Check the staff details

1. Confirm the email address is correct and has no extra spaces or spelling errors.
2. If the person is already a member, search for and select their member profile instead of entering a new email.
3. If you select a member who has no linked account, confirm that their member profile has an email address.
4. Submit the form again.

Kanri adds someone with a verified Kanri account directly to staff. If the account is not verified, Kanri sends an invitation to the email address you entered.

If the person does not receive an invitation

Ask them to check their spam or junk folder and confirm the address you used. If the email is wrong, correct the staff record or contact support for help with the invitation. Do not share another staff member’s login as a workaround.

After the person can sign in, open Settings → Staff and assign the role or roles they need. Being added as staff does not automatically grant every permission.

Next steps

• Invite a Staff Member
• Create a Custom Role
• Manage Role Users