Cancel a Subscription

Cancel a subscription when future billing should stop.

Understand what cancelling does

Cancelling a subscription sets a Cancellation Date. A future date leaves the subscription in Cancelling status until that date; it becomes Cancelled on that date. Scheduled payments due on or after the date are cancelled. Leave the date blank to cancel immediately.

This is useful when a member has already paid through the end of the current period.

Cancel a subscription

1. Open the member from the Members list.
2. Click Billing, then Subscriptions.
3. Open the subscription.
4. Select the cancellation action on the subscription.
5. Enter a future Cancellation Date, or leave it blank to cancel immediately.
6. Enter a Cancellation Reason if you want to keep one on file.
7. Select Cancel Subscription.

Note

If a cancellation is already scheduled, open the cancellation form to change its date or reason. Clear the date and save to uncancel the subscription and reactivate future scheduled payments. Archived subscriptions cannot be changed through this form.

Caution

Cancelling a subscription does not end the member’s membership. If the member is also leaving the program, update both records.

Next steps

End the member's membership if needed Close a membership when training ends.

View payment history See past payments for this subscription.

Check failing subscriptions report Find subscriptions with payment problems.

Return to subscriptions overview Manage billing records for this member.