Member Messages

When your role has access to the member profile and View Messages, and the Communications Hub feature is enabled, the profile shows a Messages tab. It’s the same Inbox as the main Messages area in the sidebar, filtered to conversations with this member and their contacts, so you can see and continue a conversation without leaving their profile.

You need Manage Messages to compose or send messages. Staff without that permission can read conversations, but other actions depend on their permissions.

What you can do here

• See every conversation with this member or their contacts, in one place
• Send a new message to the member or a contact
• Use the reply, read/unread, flag, and archive actions described in Reply & Manage Conversations, when your role allows them

For the full detail on any of these actions, see Reply & Manage Conversations. Broadcasting to many members at once isn’t available from a member’s profile. See Send a Broadcast.

Tip

You can select a linked contact for an individual message from this tab even if Receive Communications is off. For a program or group broadcast, a linked contact is included only when either Receive Communications or Can Manage is on. These settings are separate from the permission needed to send messages.

Next steps

Send a message to a member Send a direct message to a member or one of their contacts.

Add or update contacts See contact and billing options.

Reply & manage conversations Flagging, archiving, and replying, in full detail.

Use message templates Create and manage reusable message templates.