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Kanri

Member Portal

Members sign in with a Kanri account linked to their member record. A contact or guardian can access some linked-member information when the contact is allowed to manage that member. What appears depends on the school’s enabled features and the specific page.

What members can do

Section titled “What members can do”
  • Review their memberships, including active and inactive memberships.
  • Review their bookings, book a session when an eligible option is available, and manage eligible bookings.
  • Review non-draft invoices, charge details, and available payment or refund receipts.
  • Review member documents when Documents is enabled and public items in their member gallery when Gallery is enabled.
  • Use the calendar when that feature is enabled.

The home page highlights active memberships and may show links such as My Bookings, Calendar, or Check In to Class when the corresponding school features and settings allow them. The portal does not provide a general self-service form for editing a member’s profile; ask school staff to update profile details.

For exact visibility and guardian access rules, see What Members Can See.

Invite a member

Section titled “Invite a member”
  1. Confirm the member’s profile has the correct email address.
  2. Open the member profile and select Invite. This option is available when no user account is linked.
  3. If an email is already saved on the profile, update the profile first if it needs correcting; the invitation form will not let you change it.
  4. Click Invite and ask the member to follow the email instructions to finish setting up their account.

An account already linked to the profile does not need another invitation. For the full workflow, see Invite a Member to the Portal.

Help members get started

Section titled “Help members get started”

Members do not get staff billing or administration tools. Staff manage profile changes, membership status, and payment collection in the staff application.