Send a Broadcast to a Group

A group broadcast sends one email or text message to the people currently matched by a group. Group membership may change as program memberships or profile details change, so preview the group before you compose the message.

Review the audience

1. Open Groups and choose the group.
2. Select Preview Members.
3. Check that the members match the message’s purpose.
4. If the audience is wrong, update the group’s individual assignments, program assignment, or filter.

Send the broadcast

1. Open Messages and select Compose.
2. Switch the recipient mode to Broadcast.
3. Choose Email or SMS.
4. In the recipient field, search for and select the group. You can also add other supported broadcast targets if needed.
5. Choose a saved template or write the message.
6. For email, enter a subject. Add clear dates, times, locations, and next steps to the message.
7. Review the recipient information, then send now or schedule the broadcast if that option is available.
8. Open the Outbox to review its progress and delivery results.

Broadcast recipients are resolved from the group’s current assignments. If the group uses a dynamic filter or a program assignment, the people included can differ from the last time you sent a message.

The audience is resolved when you confirm the send, even for a scheduled broadcast. Later group changes do not update a send you already scheduled.

The preview shows members, while delivery also includes linked contacts with Receive Communications or Can Manage enabled. People need the chosen email address or phone number. Shared addresses can be combined, while member-specific placeholders can produce separate copies for one guardian’s children. Check the Outbox’s recipient list for the final delivery results.

Example: school closure

Before sending a closure notice, preview the group and confirm it includes the affected families. State which date and classes are affected, whether members need to take any action, and how to contact the school. Review the audience again if you change the group’s assignments.

See the full Send a Broadcast guide for channel requirements, templates, scheduling, and custom-filter broadcasts.