View a Member's Invoices

Use a member’s invoice list to review what they were billed for, how much is still due, and whether a payment was attempted. Invoices are different from subscriptions: an invoice records a specific amount, while a subscription records a billing arrangement.

Find a member’s invoices

1. Open the member’s profile.
2. Click the Invoices tab.
3. Open the invoice you want to review.
4. Check the invoice status, due amount, line items, and Charges section.

The profile’s Charges tab lists payment attempts and recorded payments. Use the invoice for the amount billed and the charge history for what happened when payment was collected. The Invoices tab requires View Billing and the Billing feature to be enabled.

Understand invoice status

Status	What to check
Draft	The invoice has not been opened for payment. Review it before opening.
Open	The invoice is available for payment and may have a balance due.
Partially Paid	Some payment has been recorded, but a balance remains.
Paid	The invoice has been paid. Check the charges for payment details.
Void	The invoice was cancelled without collecting its remaining balance.
Refunded	Payment was refunded. Review the charge and refund status for details.

An open invoice does not prove that a payment is currently processing. Check its Charges section before starting another attempt. A payment link may also remain pending while the member completes payment.

Create or resolve an invoice

• To bill the member for a new one-time item, use Create an Invoice.
• To collect an amount due, see Collect a Payment.
• To return money or cancel an unpaid invoice, see Refund or Void a Payment.
• To review payments across all invoices for the member, see Review a Member’s Charges.

Members can view non-draft invoices and receipts through self-service invoices. For the school-wide invoice list and invoice concepts, see Invoices.