Manage Member Kiosk Holds

A kiosk hold prevents one member from signing in at the kiosk or through mobile check-in. The shared kiosk displays the message you enter; mobile check-in directs the member to the front desk. Use a hold when staff need to speak with the member before check-in, and remove it when the issue is resolved. You need permission to manage members and the Kiosk feature to place or clear holds.

Place a hold

1. Open the member’s profile.
2. Select Place Hold in the kiosk-hold area.
3. Enter a message of up to 500 characters, or choose a quick message. The message is required and appears on the shared kiosk.
4. Select Place Hold.
5. Confirm the profile shows an active hold.

For example: Please see the front desk before signing in. Avoid putting sensitive payment or personal details in a message visible on a shared screen.

Clear a hold

1. Open the member’s profile and find the active hold.
2. Select Clear Hold and confirm the prompt.
3. Confirm the hold is no longer active.
4. If the member is present, ask them to try checking in again.

Use a clear message and keep it current. A hold is an access control for kiosk check-in; it does not cancel a membership, subscription, or booking.

If the member still cannot check in after the hold is cleared, see Why Can’t a Member Check In?.