The Outbox
The Outbox tab in Messages shows recorded outgoing emails and text messages, not just what you’ve written by hand. Alongside messages staff composed from the Inbox, it includes emails Kanri sends automatically, like payment receipts, staff invites, and document-signing links, and every broadcast you’ve sent, with its own delivery progress.
Browse the Outbox
Section titled “Browse the Outbox”- Go to Messages and open the Outbox tab.
- Use the search box: it matches email recipients, SMS message text, and broadcast/group labels. Searching a phone number does not find every SMS sent to that number.
- Use the All / Messages / System filter to narrow the list: Messages shows only composed-message entries (including workflow template messages), while System shows recorded emails sent through other system templates. This filter is not a staff-versus-automation audit.
- Select an entry from the list to see it on the right.
A broadcast, or a bulk send to several individually-selected members, shows up as its own entry in the list (labeled Broadcast or Group), alongside individual emails, rather than one row per recipient.
Check a broadcast’s progress
Section titled “Check a broadcast’s progress”Selecting a broadcast or bulk-send entry shows:
- Its overall progress, how many recipients have been processed out of the total
- A preview of the message that was sent (placeholders show as their raw form, like
{{member.first_name}}, not the substituted value, since a broadcast doesn’t have one single recipient) - A list of every recipient, their delivery status, and a link to that recipient’s own copy of the message
Selecting View details from the send-progress modal right after sending a broadcast takes you straight to that broadcast’s entry here.
Cancel a scheduled broadcast
Section titled “Cancel a scheduled broadcast”If you scheduled a broadcast to send later, its entry shows Scheduled for the date and time you chose, with a Cancel Scheduled Broadcast button. This cancels recipients still waiting to send. It cannot recall messages already sending or delivered, so cancel before the scheduled time rather than relying on a last-second change.
Delivery statuses
Section titled “Delivery statuses”| Status | Meaning |
|---|---|
| Queued | Waiting to be sent |
| Sending | Being sent right now |
| Sent | Handed off to the email or SMS provider |
| Delivered | The provider reported delivery; this does not prove inbox placement or that someone read it |
| Opened | An open event was reported; this is not proof a person read the message |
| Failed to send | The queued sending task failed |
| Failed | Sending failed, and won’t be retried |
| Bounced | The recipient’s email address rejected the message (email only) |
| Suppressed (opted out) | Marketing email was not sent because the address opted out for this school |
| Suppressed (hard bounce) | Non-security email was not sent because the address previously hard-bounced |
Individual email and conversation views can also show Delayed or Pending. These are not the same as the broadcast’s overall processing progress. A completed broadcast can still contain failed or suppressed recipients. Review each person’s result before deciding what to do next.
Opting out of marketing does not suppress every automatic email. Security emails, such as password resets, are exempt from these email suppression checks.