Send a Broadcast
A broadcast sends a message to many members at once, with an individual copy for each recipient, not a shared group thread. Use it for announcements, reminders, and newsletters. Recipients can still reply through their individual conversations.
Before you start
Section titled “Before you start”- Broadcasts are either Email or SMS, not both in the same send. If you want to reach members by both, send two broadcasts.
- SMS requires a phone number set up under Settings → Branding → Phone Number.
- If you’re using the Email Builder for the content, the broadcast must be Email. Email Builder content can’t be sent as SMS.
Send a broadcast
Section titled “Send a broadcast”- Go to Messages and click Compose.
- Switch the recipient mode from Individual to Broadcast.
- Choose Email or SMS for this broadcast.
- Search the To box and add one or more programs and/or groups to target. See “Choose who to target” below for what each option includes.
- Click Templates to start from a saved template, or write the message from scratch.
- Enter a Subject if you’re sending by email.
- Write your message in the content editor.
- Optionally, set a date and time to send the broadcast later instead of right away.
- Click Send (or Schedule, if you set a send time).
Kanri shows a progress modal while the broadcast goes out, since sending to a large number of members happens in the background rather than all at once. You can dismiss it and keep working; click View details to jump straight to the broadcast’s entry in the Outbox.
Choose who to target
Section titled “Choose who to target”You can combine any number of these in a single broadcast:
- A program — every member with an active membership in that program.
- A group — every member in that group, whether added directly or matched by a program assignment, level range, or dynamic filter.
- All members — members with at least one active program membership at your school. This does not mean every profile with its type set to Member.
- Lead programs (requires Lead Management) — every lead whose enquiry lists that program.
Broadcasting to a custom filter
Section titled “Broadcasting to a custom filter”If programs and groups aren’t specific enough, click Broadcast by filter… in the To box instead. This replaces the program/group search with a filter builder, the same one used for custom reports, so you can target members by any combination of fields, such as membership status, level, or last attendance date. A filter is evaluated when you confirm the send, including when you schedule it for later, and can’t be combined with programs, groups, or lead programs in the same broadcast.
Members and their contacts
Section titled “Members and their contacts”Kanri includes the matched members and their linked contacts who have Receive Communications or Can Manage enabled. Only people with an address or phone number for the chosen channel can receive the broadcast. The group preview shows member profiles, not this final contact list.
Shared addresses and phone numbers are normally combined. Personal placeholders can require separate copies, such as a guardian receiving one message for each child when you use the child’s name. Check the recipient-level results in the Outbox rather than assuming the group’s member count will equal the number of messages.
Scheduled broadcasts keep the recipients and personalized content selected when you confirmed the send. Changing a group or member afterward does not rebuild that scheduled audience.
Placeholders still work
Section titled “Placeholders still work”Broadcasts support the same placeholders as a one-to-one message, like the recipient’s first name. Use member placeholders for the matched student and contact placeholders for the person receiving the message. Check that the relevant profile details are filled in. See Message Placeholders for the full list.
Where broadcasts show up afterward
Section titled “Where broadcasts show up afterward”Every broadcast you send appears as a Broadcast entry in the Outbox tab, with its overall progress and a per-recipient delivery status. See The Outbox for details.