View Invoices and Receipts

Members can review their own non-draft invoices. A contact with Can Manage access can also see invoices for the member they manage. If the account can see invoices for more than one member, the cards identify which member each invoice belongs to. This is a self-service view, not a staff payment-management screen; it does not collect a payment.

Find an invoice

1. Sign in to the Member Portal.
2. Open My Invoices. Staff who also have billing access may see tabs for All Invoices and My Invoices; members without staff billing access see only their self-service list.
3. Select an invoice card to review its amount, due date, status, and available details.

Draft invoices are not shown in member self-service. If an invoice is missing, ask the school to confirm that it has been opened and that you are viewing the right member profile.

Review a receipt

Open the relevant invoice, then open a charge or refund shown in its history. A Download Receipt action is available for successful charges and refunds. A receipt documents a payment record; it does not guarantee that a bank payout has already reached the school.

If you believe a charge is incorrect, contact the school. Staff can review the invoice and charge history, issue a refund when appropriate, or explain a pending payment. Members cannot use this page to charge a saved payment method or edit billing settings.

For staff invoice tasks, see Invoices. For a member’s charge history, see Review a Member’s Charges.