Absentees Report

The Absentees report helps you find members with an active membership who have not attended recently. It also includes active members who have never had confirmed attendance once they have been enrolled long enough.

Choose the absence window

Choose one of the available windows: 14, 30, 60, 90, or 180 days. The default is 30 days. A member appears when their most recent confirmed attendance was at least that many calendar days ago, using your school’s timezone.

For members who have never had confirmed attendance, Kanri measures from the creation date of their earliest currently active membership. A new active membership does not restart this period if an older active membership still exists. Members without an active membership are excluded, even if they have old attendance. Unconfirmed or removed attendance does not reset the absence period.

Use the window that matches your follow-up routine. A short window can help catch missed classes early; a longer one can identify extended absences. The report is a prompt for staff review, not a prediction that a member will cancel.

Review and follow up

1. Select the absence window.
2. Review the attendance dates. Members who have never attended have no Last Attendance date; check their membership creation dates.
3. Open the member’s record and check their membership and recent activity.
4. Contact the member using your school’s normal process, and record any follow-up as appropriate.

Before reaching out, check for a pause, schedule change, or other context that could explain the gap. This report does not establish a reason for the absence.