What Members Can See
Self-service pages use the member record linked to the signed-in account. For supported pages, a contact with Can Manage access may also see information for the linked member. This does not mean every page displays the same data or uses a profile picker.
Memberships and bookings
Section titled “Memberships and bookings”- The home page shows active memberships for the signed-in member and members they manage. The Memberships page can include active and inactive memberships.
- The Bookings page shows upcoming and past or cancelled bookings for the signed-in member and managed members. Booking availability depends on the Bookings feature; booking a session requires an eligible active membership. Cancellation and rescheduling are subject to school settings and booking rules.
- The Calendar link appears when the Calendar feature is enabled.
The portal does not provide a general member-profile editing form. Ask school staff to correct a name, contact detail, or other profile information.
Invoices and receipts
Section titled “Invoices and receipts”The invoice self-service list includes non-draft invoices for the signed-in member and any member records they can manage. When more than one member’s invoices are listed, the invoice card identifies the member. Open an invoice to review it; successful charges and refunds have receipt details and downloads. This page does not collect a payment or change billing settings. See View Invoices and Receipts.
Documents and gallery
Section titled “Documents and gallery”When Documents is enabled, the My Documents page lists documents for the signed-in member and managed members. When Gallery is enabled, a member or managing contact can view public items and folders in that member’s gallery only when every parent folder is also public. Private gallery content requires staff with View Gallery permission.
What remains staff-only
Section titled “What remains staff-only”Members do not get the school’s full member list, unrelated profiles, staff notes and interactions, draft invoices, staff payment-collection tools, or school administration settings. Staff manage profile and membership changes in the staff application. Do not share a staff login with a member.
Guardian access
Section titled “Guardian access”Guardian access is based on a linked contact relationship with Can Manage enabled, not simply on being listed as a contact or having Receive Communications enabled. Check the linked account and contact relationship if the guardian cannot see the member’s memberships, bookings, invoices, or documents. See Add a Contact and Troubleshoot Member Portal Access.