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🚧 These docs are a work in progress. The information here may not be complete or accurate.

Only Subscriptions Report

  • What this report shows (members who are being charged but have no active enrolment in a program)
  • Why this is usually a data issue that needs fixing
  • Common causes: membership ended but subscription not cancelled, subscription created without enrolling the member
  • How to resolve: either add the membership or cancel the subscription