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🚧 These docs are a work in progress. The information here may not be complete or accurate.

Failing Subscriptions Report

  • What the report shows (subscriptions where the most recent payment attempt failed)
  • Information per row: member name, plan, failed amount, failure date, failure reason
  • Acting on the list: contacting members to update their payment method
  • Bulk actions from the report (if available)
  • How long to wait before cancelling a repeatedly failing subscription
  • Link to the Failed Payments troubleshooting guide