Retry a Failed Payment

What this page will cover

• Why payments fail (expired card, insufficient funds, card blocked)
• Where failed payments appear (member’s payment history, Failing Subscriptions report)
• How to contact the member to update their payment method
• How to retry a payment once the card is updated
• How many retries happen automatically (Stripe retry logic)
• What to do if the member disputes the charge
• When to cancel the subscription vs keep trying