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🚧 These docs are a work in progress. The information here may not be complete or accurate.

Subscription Not Charging

  • Checking the subscription status (is it actually Active?)
  • Checking the subscription start date (hasn’t started yet?)
  • Checking the payment method (is there one on file?)
  • Checking if the subscription is in a trial period
  • Checking Stripe for any holds or flags on the account
  • Checking the billing interval and next charge date
  • When to contact Kanri support vs Stripe support