🚧 These docs are a work in progress. The information here may not be complete or accurate.
- What a dispute (chargeback) is (member asks their bank to reverse a charge)
- Where disputes appear in Kanri (Disputed Payments report)
- The dispute resolution timeline and deadlines (you have a limited window to respond)
- How to respond to a dispute in Stripe (provide evidence — subscription records, communications, etc.)
- What happens if you win vs lose a dispute
- How to prevent disputes (clear communication about billing, receipts, easy cancellation)
