Subscription Not Charging
Check the subscription setup
Open the member’s subscription and confirm its status.
Check the Start Date and First Payment Date. A subscription scheduled to start in the future will not be due yet.
Open the billing plan and confirm the subscription’s actual price type, amount, and interval.
Check the next payment date and the subscription’s past and upcoming payment history.
Confirm whether an eligible automatic payment method is attached. Card and bank methods can be collected automatically; cash, terminal, checkout, and manual types do not attach a saved method for scheduled collection.
The plan’s Trial Plan label is not, by itself, a payment schedule. Check the subscription dates and price type rather than assuming a trial label postponed a payment.
Without a saved payment method, a due subscription payment can remain an upcoming schedule record without an invoice. A staff member can open the upcoming record and use Invoice Now to create an invoice for another payment method. If the plan auto-sends a contract, Kanri also waits for the contract to be signed before creating the scheduled invoice.

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