Review a Member's Charges
Find a charge
Open the member’s profile.
Select Charges.
Filter by Status or Payment Method to narrow the list.
Select a charge to see its invoice, payment method, amount, fees, status, and any error details.
Charge statuses include Open, Cancelled, Processing, Success, Failure, Dispute Open, Dispute Won, Dispute Lost, and Dispute Warning. Open the related invoice to see its items, remaining balance, receipts, and other charges.
Status
What to check
Open
The charge has not completed. Check whether it is a payment link or another pending action.
Processing
The payment provider is still working. Wait for the result before starting another attempt.
Success
Payment was recorded successfully. Open the invoice to see whether a balance remains.
Failure
The attempt did not collect payment. Review the error details before choosing another method.
Dispute outcome
Review the charge and related invoice history before responding or making another billing change.
Use Status and Payment Method to narrow the list. Payment methods include card, bank, cash, terminal, checkout, and manual entries. Select a row for the charge details, then follow its invoice link to review the original bill.

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