Invite a Member to the Portal
Troubleshooting
The member says they didn’t get the email.
Ask them to check their spam or junk folder. The email comes from your school’s configured sending address (or Kanri’s default address if you haven’t set up a custom one). If it’s not in spam, send the invite again and confirm the email address is correct.
The Invite button isn’t showing.
The member already has a linked account. Their portal login is active. If you need to disconnect it, use the Delete icon on the user card on their profile.
The member created an account but it’s not linked to their profile.
This can happen if they signed up with a different email than the one on their profile. Check your Auto-link accounts behavior setting. If the account is still unlinked, confirm the profile email is correct before sending another invite; the invite form cannot change an email already saved on the profile.

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