Failing Subscriptions Report
Review and follow up
Open the member and subscription to confirm the plan and current status.
Review the latest invoice and charge details to understand what failed.
Follow your school’s process for contacting the member or updating their
payment method.
Recheck the subscription and subsequent payment status before considering
the issue resolved.
This report does not provide a bulk cancellation action or prescribe how long
to wait before cancelling. Do not cancel a subscription solely because it
appears here; use the billing record and your school’s policy to decide the
next step. For all subscription records, see
Subscriptions.

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