Troubleshoot Message Delivery
Before sending again
Correct the cause first. For example, fix a misspelled email address or phone number, confirm SMS is configured, or contact support about an unexpected suppression. Then send a new message only if the message type and current status allow it. Avoid repeated attempts to a bounced or opted-out address.
For a broadcast, review the recipient’s individual status before deciding whether to contact them another way. See The Outbox for the full status list and broadcast progress details.

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