Failed Payments
Subscription retries
Kanri can retry open subscription invoices according to the school’s configured retry schedule. The schedule is under Settings → Behaviors → Billing Notifications. It accepts one to five comma-separated delays, with each delay from 1 to 7 days. These values are the wait between attempts.
This is Kanri’s subscription retry schedule; it is not a guarantee that Stripe will independently retry the same payment. Review the invoice and subscription history to see what happened.
To retry a failed subscription payment manually:
Open the member’s subscription.
Check or update the payment method attached to that subscription.
Open the failed payment and select the retry action.
Confirm the result in the subscription payment history and the related invoice.
Kanri uses the payment method currently attached to the subscription for a manual retry. See Retry a Failed Payment.

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