Member Numbers
If a number search finds no match
Compare the number with the member’s profile and check that the kiosk is open for the correct school.
Try the beginning of the member’s first name or full name.
Check their active membership, or today’s trial booking if they are a trial visitor. Kiosk search does not list every inactive or former member.
See Why Can’t a Member Check In? for further checks, or Set Up a Kiosk Device to prepare the shared device.

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