A Payment Failed
Retry only after checking the record
If the payment is a subscription charge, update or confirm the payment method attached to that subscription before using its retry action. Verify the result in payment history afterward. Kanri may also retry open subscription invoices according to your school’s configured retry schedule; check the invoice and subscription history rather than assuming an attempt was made.
If a payment keeps failing or its status never resolves, contact the payer’s bank or Kanri support with the invoice or subscription details. Do not repeatedly retry without checking the displayed failure reason.

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