Failed Payments
If it keeps failing
Do not repeatedly retry without checking the displayed failure reason. Confirm the member’s payment details through the secure flow, review the invoice and subscription dates, and contact the payer’s bank or Stripe as appropriate. If the Kanri record appears inconsistent or the payment status never resolves, contact Kanri support with the invoice or subscription details.
If a subscription is not being charged at all, see Subscription Not Charging.

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