Refund or Void a Payment
Refund a payment
Open the invoice and find the successful charge.
Select the charge to open its details.
Select Refund.
Enter a full or partial amount. Enter a reason when issuing a partial refund.
Select Issue Refund and review the confirmation.
You can refund only the amount that has not already been refunded. Use Refund All Charges on the invoice to refund all remaining refundable amounts across its successful charges. Check the charge’s refund status afterward. A refund may be pending, succeeded, failed, or canceled.
For returned shop products, use Process Return on the invoice. The return records the items and can update inventory as well as payment history.
For example, if a member paid $60 and you already refunded $10, the remaining refundable amount is at most $50. A refund request may not appear as complete immediately. Check its status before telling the member the funds have arrived.

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