Troubleshoot Message Delivery
Check the recipient and channel
Email: Confirm the member or contact has the correct email address. For a broadcast, linked contacts qualify when Receive Communications or Can Manage is enabled. A member preview is not the final list of delivery addresses.
SMS: Confirm the phone number is correct and the school has a configured SMS phone number. Check usage credits if SMS sending is unavailable.
Member or guardian invitation: Confirm the invitation went to the email address the recipient can access. See Member Portal Access.
Automatic email: Confirm the related member or billing record has the intended recipient details, then inspect the message entry in the Outbox.
If a message contains a personal placeholder, make sure Kanri can resolve it for the recipient. For placeholder details, see Message Placeholders.
Marketing opt-out does not block every automatic email. Security messages, such as password resets,
are exempt from the email suppression checks.

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