Message Placeholders
What happens if a placeholder can’t be resolved
If you’re messaging a raw email address or phone number that isn’t linked to any member or contact
(for example, one you typed in directly rather than searching for a member), Kanri has no name or
details to fill a placeholder in with. Rather than sending a message with a broken, unresolved
{{...}} left in it, Kanri blocks the send and asks you to remove the placeholder or add that
person as a member first.
This check does not guarantee that every field is available. For example, a member
can have no email address, and a message sent directly to a member has no contact
details to fill contact.* placeholders. Missing values can appear as unresolved
placeholder text in the message, including in a broadcast.
Use fields you know are present for every intended recipient. For a general greeting,
prefer member.first_name over a contact field unless you are specifically addressing contacts.

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