Troubleshoot Member Portal Access
Check whether the member already has an account
Open the member’s profile.
Look for the linked user account on the profile.
If an account is linked, it can use the self-service pages available for that member record. Do not send another invitation.
If no account is linked, check the member’s email address and follow Invite a Member to the Portal.
The invitation option appears only when the member has no linked account. An invitation creates a link between the member profile and a Kanri login. It does not create another member profile.

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