Refund or Void a Payment
Void an invoice
Open the eligible open invoice.
Select Void.
Confirm that you want to cancel the invoice.
Voiding cancels an open invoice. It does not refund a completed payment. If money was collected, refund the charge instead.
If the invoice has a pending charge, check the charge status before voiding or retrying payment. If the charge later succeeds, you may need to refund it. A voided invoice is not the same as a deleted invoice or a returned product.

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