View and Manage Leads
Lead statuses
Each lead has a status that shows where they are in your follow-up process:
Status
Meaning
New
Just added — no one has followed up yet.
Contacted
Someone from your school has reached out.
Qualified
The lead is interested and likely to join.
Trial
A follow-up label you can select for someone trying your school.
Converted
A follow-up label you can select when someone joins.
Lost
No longer interested.
The lead status is visible on the member’s profile when the Lead section is shown. To update it, open the member’s profile and click Edit.
These are follow-up labels, not an automatic record of bookings or payments. Creating a trial
subscription does not set Trial, and a profile’s change from Lead to Member does not set Converted.

Search terms: