Refund or Void a Payment

Refund a successful payment when you need to return money. Void an eligible open invoice when you need to cancel an unpaid bill. These actions are different. Check the resulting refund or invoice status before telling the member the change is complete.
First check whether the member returned a product. For a shop sale, Process Return records the items and restocking decision as well as handling any available refund. Use a charge refund on its own when you are returning money without recording returned shop items.

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