Available Actions
Who receives Send message?
The action includes the member and linked contacts with Receive Communications or
Can Manage enabled, using the chosen email or SMS channel. It is not limited to the member’s
own address. People without that contact method are omitted; if nobody has it, validation fails.
Shared addresses can be combined, while member-specific placeholders can require separate
copies. Choose member placeholders for the student and contact placeholders for the recipient.
SMS requires school SMS setup and a Rich Text template; Email Builder templates are email-only.
Workflow messages do not bring archived conversations back into the main Inbox.
A successful message step means the send was accepted for processing, not that every recipient
received it. Check the Outbox for delivery and suppression results.

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