Troubleshoot Message Delivery
Understand the status
Status
What it tells you
What to check
Queued or Pending
Kanri has not confirmed delivery yet.
Give a newly queued message time to process, then check again.
Sending
A broadcast is still being processed.
Check its recipient-level statuses after processing continues.
Sent
The provider accepted the message for sending.
Ask the recipient to check their inbox, spam folder, or phone.
Delivered
The provider reported delivery to the destination.
Confirm the recipient is checking the correct email inbox or phone.
Opened
The channel reported an open event, not necessarily a person reading it.
If the recipient still cannot find it, verify which inbox or phone they checked.
Delayed
The email provider reported a delay.
Check again later. Do not send another copy just because delivery is delayed.
Failed
Sending failed, and the attempt will not be retried automatically.
Check the recipient details and requirements for the chosen channel before sending a new message.
Bounced
The recipient’s email provider rejected the address.
Correct the email address before sending another message.
Failed to send
The queued sending task failed.
Review the recipient-level error before starting another send.
Suppressed (opted out)
Marketing email was blocked by the address’s preference for this school.
Respect the preference; do not keep resending marketing messages.
Suppressed (hard bounce)
Non-security email was blocked because the address previously hard-bounced.
Confirm the address and contact support if the suppression appears incorrect.
Delivery information can take time to appear. A provider’s Delivered status is not proof that a person read the message.

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