A Schedule or Session Isn't Showing
If a schedule or session is missing for staff
Open Schedules and check whether the schedule is active.
Confirm its Effective Date and End Date include the date you expect. The effective date is included; the end date is not.
Check that the schedule has an entry for the correct day and time, and that you selected Save in the timetable editor.
If you recently changed the schedule template, sync it so future sessions reflect the update.
Check whether the session date is in the past or appears in a different date view.
Changing the schedule does not automatically update every already-generated session. Before syncing, review the confirmation for any future bookings that may be affected.
View Current Schedule is a combined weekly view of live sessions. To check a specific date against schedule date ranges, use the calendar or booking view too. If the class is missing from the schedule editor’s choices, check its Program Eligibility assignments and the editor’s Program Filter.

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