Subscription Not Charging
Check payment history and retries
If a payment was due but did not complete:
Open the payment history and inspect the latest payment status and related invoice.
If it is processing, wait for the final result before retrying.
If it failed, review the message, verify the member’s payment method, and follow Failed Payments.
Check Settings → Behaviors → Billing Notifications for the school’s subscription retry schedule.
Kanri’s automatic retry schedule applies to open subscription invoices. Do not assume Stripe is independently retrying a payment.

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