Manage Member Kiosk Holds
Clear a hold
Open the member’s profile and find the active hold.
Select Clear Hold and confirm the prompt.
Confirm the hold is no longer active.
If the member is present, ask them to try checking in again.
Use a clear message and keep it current. A hold is an access control for kiosk check-in; it does not cancel a membership, subscription, or booking.
If the member still cannot check in after the hold is cleared, see Why Can’t a Member Check In?.

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