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If the same contact info is shared by more than one member
If a manually entered email address or phone number belongs to more than one member profile,
Kanri won’t send the message until you sort out which member it actually belongs to. This usually
means you should select the intended member or contact explicitly in Compose. A shared family
address is not, by itself, proof that the profiles are duplicates. Use
Resolve only if they really represent the same person.

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