Receipts and Payment History
Find payment and refund receipts
The invoice’s Charges section lists payment attempts. Select a charge to view its payment method, status, amount, and refund history. A successful charge has a Download Receipt action.
Refunds appear under the charge that was refunded. Open a refund and download its receipt when the refund has succeeded.
Members can view eligible invoices and receipts in the member portal. Staff can review all a member’s charges from the member profile’s Charges page.
If a member says a receipt is missing, verify the invoice email, whether the charge succeeded, and whether the receipt was sent to a different address. For refunds, check the refund’s own status; submitting a refund does not necessarily mean it has completed.

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